Privacy Policy

MedTrekChina (“MedTrekChina,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share information when you visit our website, submit an inquiry or use our medical travel coordination services.

1. Information We Collect

Depending on the services you request, we may collect the following information:

Personal and Contact Information

• Full name

• Email address

• Telephone or WhatsApp number

• Country or region

• Preferred language

• Residential or mailing address

• Emergency contact information

Identification and Travel Information

• Passport or identification details

• Nationality and date of birth

• Visa-related information

• Travel dates, flight details and accommodation preferences

Medical Information

When you request hospital or treatment coordination, you may voluntarily provide:

• Medical history

• Symptoms and previous diagnoses

• Examination reports

• Medical images

• Laboratory results

• Medication and treatment history

• Information about your preferred hospital or treatment

Medical information is collected only when necessary to evaluate and coordinate your requested services.

Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser and device type

• Operating system

• Website usage and access time

• Referring pages

• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Respond to inquiries

• Understand your medical and travel needs

• Organize and review submitted documents

• Identify potentially suitable hospitals or specialists

• Coordinate consultations, examinations and appointments

• Communicate with hospitals and healthcare professionals

• Assist with visa invitation documents

• Arrange travel, accommodation, airport pickup and local transportation

• Provide multilingual coordination and patient support

• Prepare preliminary service and cost estimates

• Process service payments where applicable

• Improve our website and services

• Prevent fraud and protect website security

• Meet legal and regulatory obligations

We will not sell your personal or medical information.

Marketing messages will only be sent where permitted by law or where you have provided consent. You may unsubscribe at any time.

3. Medical Information and Consent

By submitting medical records or health-related information, you authorize MedTrekChina to use that information for the purpose of evaluating and coordinating your requested medical travel services.

Where necessary, relevant information may be shared with selected hospitals, licensed healthcare professionals, medical translators or other providers involved in your requested services.

MedTrekChina is not a hospital and does not independently diagnose medical conditions or prescribe treatment.

Submitting information to MedTrekChina does not create a doctor-patient relationship between you and MedTrekChina.

4. How We Share Information

We may share information only when reasonably necessary with:

• Hospitals and licensed healthcare professionals

• Medical translators and interpreters

• Visa and invitation-document service providers

• Hotels, transportation providers and travel coordinators

• Payment service providers

• Website hosting, email, customer-support and technology providers

• Legal, regulatory or government authorities where required by law

Third parties receive only the information reasonably necessary to perform their services.

We do not authorize service providers to use your information for unrelated purposes.

5. International Data Transfers

Because MedTrekChina serves international patients and coordinates treatment in China, your information may be transferred to, stored in or accessed from countries other than your country of residence.

This may include transferring medical information to hospitals and healthcare providers in China.

Where required, we will seek your consent or use other appropriate measures before transferring sensitive or medical information across borders.

By requesting international medical coordination and providing the necessary consent, you acknowledge that such transfers may be required to deliver the services you request.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember language and regional preferences

• Maintain website security

• Understand how visitors use the website

• Improve website performance and user experience

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical and organizational measures to protect personal information against:

• Unauthorized access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

These measures may include access controls, secure transmission, limited employee access and appropriate data-storage safeguards.

However, no online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services

• Complete medical travel coordination

• Maintain service and communication records

• Resolve disputes

• Meet legal, accounting and regulatory obligations

Medical and identification information that is no longer required will be deleted, anonymized or securely stored according to applicable requirements.

9. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw previously provided consent

• Object to or restrict certain processing

• Request a copy of information you provided

• Unsubscribe from marketing communications

• Ask how your information has been used or shared

• Submit a complaint concerning the handling of your information

Withdrawing consent will not affect processing that occurred before the withdrawal. In some cases, withdrawing consent may prevent us from continuing to provide services that require your information.

To exercise your rights, contact MedTrekChina using the details listed below. We may need to verify your identity before completing your request.

10. Children’s Privacy

Our services are not intended to be requested independently by children.

Where services relate to a patient under the legal age of consent, information should be submitted by a parent, guardian or legally authorized representative.

We do not knowingly collect children’s personal information without appropriate authorization.

11. Third-Party Websites

Our website may contain links to hospitals, travel providers or other third-party websites.

MedTrekChina does not control the privacy practices or content of those websites. You should review the privacy policy of each third-party website before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business operations or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Material changes may also be communicated through the website or by email where appropriate.

13. Contact Us

For privacy questions, requests or complaints, please contact:

MedTrekChina
Website: medtrekchina.com
Email: [Insert Privacy or Customer Service Email]
Registered company: [Insert Legal Company Name]
Registered address: [Insert Registered Address]

Copyright © MedTrekChina. All rights reserved.